United Airlines: The Structure Behind The PR Disaster

  • The United Continental ‘reaccomodation’ of a passenger is a symptom of a deeper structural deficit in the industry.
  • The structure pits passengers against shareholders and the first tend to loose out too much, as there are insufficient forces to keep airlines in check in reducing customer comfort.
  • Another result of this is that United shares will not suffer much (if any), unless an Asian boycott takes hold.

United Airlines: The Structure Behind The PR Disaster